Zodiac Baracuda Standard Diaphragm
Correct quality product as described. Delivery quick. All good.
The item was very good and exactly what I needed. Delivery was a bit slow compared to previous purchases with you.
The previous one in use split down one side making it useless. The replacement fitted easily and works well. That's about as much as we can expect.
It was shipped quickly. Absolutely no complaints.
Excellent - works like new - quick
For Urgent Attention:
Manager of the Pool Shop
Please confirm you have read this together with all e mails received from your company that I have just forwarded.
Firstly I have had excellent service from your staff particuarly James over 8 years.
Please check my record with your business.
Recently I ordered a diaphragm with Heidi & a O ring for my Zodiac. I paid for the postage which I was surprised about. The wrong one was sent. I rang & arrangements were made to send a correct diaphragm. Due to waiting a week & unable to use my cleaner I asked James to send a compression ring as compensation.He sent another O ring by mistake. Why would I order a second one? He replied there was a misunderstanding by both of us & he would send a compression ring if I paid for the postage. I explained I already had paid for postage for the wrong diaphragm & I shouldn't have to pay the postage. He obviously felt the business was not at fault & I have not received any further communication.
I believe I should receive a complimentary compression ring which was agreed to with postage paid by your company.
Thankyou for the opportunity to discuss this as I didn't expect any more communication. Please respond with your answer.