Shipping & Returns

Secure Shipping

We use reputable couriers that provide a secure and reliable service across Australia.

Our couriers provide a tracking system so you can track your order.

We will take responsibility in the unlikely even that your order is damaged in transit.  

You have the option to specify where you would like your products left if you are not at the delivery address when delivered.  If you do not specify an option a calling card will be left for further arrangements between the courier and yourself.  Please keep in mind, if you do choose for your order to be left and there is an issue such as it goes missing this is at your own risk.  

Correct delivery addresses must be entered at the time of ordering.  Should you enter the wrong address and re-delivery is required this is at your own expense.

 

$10 Flat Fee Shipping*

It doesn't matter how many products you order and where you are located Australia wide we charge a flat shipping fee of $10.00.  

Large and bulky items that cannot be shipped with the daily courier will incur additional charges.  These are products such as (not limited) to heaters and sand filters.

Pool Covers and Rollers are considered bulky and have a slightly different charge rate.  

 

Hasssle-free Returns

If we have recommended a product to you and it is not suitable we offer a hassle-free exchange.

For defective goods and wrong products received please contact us immediately by email.  

If you no longer want your product due to change of mind a restocking fee of 20% applies.  Products must be taken back unused and in their original packaging.  It is your responsibility to prepay any freight charges and insure the shipment or accept the risk of loss or damage during shipment.  Note, some special and customer orders are not able to be returned.

If the product you received is not the product you ordered or is defective we will cover the cost of returning the item.  If the product is returned for any other reason, you will incur the cost of the return.

We'll match any price

We are extremely competitive and in the unlikely event that you come across a better price, we will BEAT IT

In order to beat the price, the product must be in stock and advise who the Australian authorised pool competitor is.

 

Quick dispatching on orders

Orders will be dispatched daily Monday - Friday.  Your order will be dispatched same day if placed by 2.00pm (AEST).

Daisy Pool Covers and Rollers are manufactured and sent directly from the manufacturer.  Please allow 1-7 business days for delivery from time of order.

Delays may incur during the pool industry's peak season.  The peak season begins in October and finishes in February.

Items that are not in stock will need to be ordered in from the manufacturer / supplier.  Please allow 2-3 working days for the items to be delivered to our warehouse before we send to you.

All orders received after 2.00pm (AEST), weekends and public holidays will be dispatched on the following business day.

We cannot guarantee nor provide exact delivery times.  For major capital cities we estimate 1-5 business days and for remote locations delivery may take longer.  

From time to time, delays may occur from our couriers that we have no control over.  

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